Carrie Cousins

Carrie Cousins

Designer. Writer. Editor.

Freelance designer, writer and editor. My day job is in communications and content marketing.

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Chatbot article
envato.com

Is a Human Helping Me? Creating Chatbots that Have Real Conversations

The next phase of user experience design is chat. Designers will create interfaces that actually have conversations with users, doing anything from helping them through an online shopping dilemma to finding directions. And you’ll do it with chatbots.